Registration and Process | Info for Patients (2024)

At the University Clinic of Dentistry Vienna, all fields of dentistry are united under one roof. So you will get all the treatment you need in one location.

After an initial examination, we will conduct an extensive counselling interview to ascertain which treatment is right for you. The level of experience of our specialists notwithstanding: there is no routine for us, we will establish an individual treatment concept for each case.

We have specialised dentists from every field of dentistry. In this way we are able to coordinate even complex therapies and your treatment can start quickly – so that you will enjoy smiling again.

Due to their research activities, the dentists at the University Clinic of Dentistry Vienna are always up to date. You will not find any obsolete methods, just proven therapy concepts according to the current international standards.

Medical Services

At the University Clinic of Dentistry Vienna we cover the entire range of dental services with our clinical divisions and special clinics.

Registration at the University Clinic of Dentistry Vienna

If this is your first visit to the University Clinic of Dentistry, then you must register at the Central Registration Desk with a valid insurance card, e.g. your eCard, or an eCard replacement and a valid photo ID (e.g. passport, driving licence). For follow-up appointments also register at the Central Registration Desk.

Anamnesis form (PDF, 48KB)

07.01.2019

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The Registration Desk is located on Level 3 of the University Clinic of Dentistry Vienna at Sensengasse 2a.

Please note the opening hours for the Emergency Clinic with Trauma Care:

Mon – Sun: 8 am – 1 pm

The Central Registration is the first contact point for all our patients. Here all your master data are entered into the IT system.

This is the information we need to register you:

  • eCard
  • photo ID
  • filled-in anamnesis form

The anamnesis form is available at Central Registration. Translations into various languages are also available. If you have questions, please contact the staff at Central Registration. The anamnesis form allows us to initially ascertain the needs and wishes of the patient.

If you have supplementary insurance, please tell us who your provider is when registering.

The First Treatment

The first contact point for care and treatment is the Emergency Clinic with Trauma Care. This is where the initial assessment takes place. Then you will be assigned to the clinical divisions and special clinics appropriate to your case.

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Dental Counselling as a First Step

The first part of counselling consists of an extensive assessment of the general, dental and periodontal anamnesis. In this counselling interview you can directly inform your treating dentist of your medical concerns.

Thorough Treatment Plan with Options

Together with your treating dentist you will establish a treatment plan. If there are several options, different models will be established.

The Cost of Your Treatment

The University Clinic of Dentistry Vienna has agreements with almost every health insurance in Austria: all regional health insurance funds (GKK), SVA, BVA, KFA (only for Vienna), VAEB, company health insurance funds like Mondi, Wiener Verkehrsbetriebe and many others.

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Through our health insurance agreements we can settle the insurance portion directly with the corresponding insurer. However, insurance does not cover everything. Should you require such additional services, then your treating dentist will provide you with a cost itemisation. This treatment cost estimate lists all services to be provided. Your treatment cost estimate is aligned with the planned therapy options.

Please bear in mind that in the course of treatment the medical necessities and prices may change. Therefore, the cost estimate should be regarded as non-binding.

If your services contain patient portions and insurer portions or if they are exclusively private, then Central Registration will issue an invoice. All services rendered are itemised on this invoice. Payment takes place at the Central Registration desk.

Treatment: Please Keep Your Appointments!

If you cannot keep an appointment, please inform the corresponding clinical division or special clinic and arrange a new one.

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If is important for the success of the treatment that the schedule be adhered to. Cancelations should be the exception.

Appointments Missed without Excuse are Expensive

Should you be unavailable for a specific appointment, then make sure to cancel it. This benefits all the University Clinic of Dentistry’s patients. Every hour that a treatment unit remains unused due to a last-minute cancelation lengthens the waiting period for other patients. So we ask for your understanding that we have to bill you for a portion of the costs should you miss an appointment with us unexcused.

Of course, we understand if you have to cancel an appointment for medical or other important reasons. We would kindly ask you to cancel on time – if possible two days before the appointment – at the appropriate coordinating office.

Team: Katharina Celar-Vojtechovsky (Head), Natascha Fuchs, Yusuf Günes, Bettina Lackner, Adrijana Mustafic, Christina Posch, Mirija Tosuni

Reception open
Mon – Thu: 7:30 am – 5 pm
Fri: 7:30 am – 3:30 pm

Emergency clinic with trauma care
Mon – Sun: 8 am – 1 pm

T: +43 (0)1 40070-2000
E: aufnahme-unizahnklinik@meduniwien.ac.at

Sensengasse 2a
1090 Vienna
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Registration and Process | Info for Patients (2024)

FAQs

What is the patient registration process? ›

What is Patient Registration? Patient registration is a crucial step in the healthcare revenue cycle management (RCM) process. It refers to the process of collecting and recording essential demographic, financial, and medical information about a patient when they first seek healthcare services at a healthcare facility.

What information is needed during the patient registration stage of the patient workflow? ›

Demographic details: The first step is to gather the patient's personal information, including their full name, date of birth, gender, address, contact information, and identification. Insurance information: Gathering information about the patient's insurance coverage is essential for accurate billing.

What is included in the patient registration record? ›

personal data, such as the patient's name, birth date, address and contact information including home, work and mobile telephone numbers. the patient's place of employment. medical and dental histories, notes and updates. progress and treatment notes.

What is included in a patient registry? ›

Registries collect information on large numbers of similar patients. This information may include things about the patient like: Their reasons for seeking care. Treatments they received.

What information should be included in the patient registration form? ›

Patient name: Full name of the patient. Patient contact details: Email address, phone number, and home address of the patient. Date of birth and gender: These personal details will help the doctor when conducting a preliminary diagnosis. Primary care physician: Name and contact details of the patient's PCP.

What information should be collected from a new patient? ›

Have this information ready when you call to schedule your first appointment:
  • First, middle and last names as they appear on your birth certificate.
  • Date of birth to identify and verify you, as well as differentiate you from other patients who may have the same name.
  • Address.
  • Telephone numbers.
  • Marital status.

What is a common mistake when pre-registering patients? ›

The costly mix-ups happen for all kinds of reasons: Patients with similar names, patients with “junior” or “senior” attached to their last names, or the names of husbands and wives are mismatched.

What is the general flow of patient information from registration through billing? ›

These steps include: Registration, establishment of financial responsibility for the visit, patient check-in and check-out, checking for coding and billing compliance, preparing and transmitting claims, monitoring payer adjudication, generating patient statements or bills, and assigning patient payments and arranging ...

What are some challenges of patient registration? ›

Challenges of Making a Great First Impression on Patients
  • Long Wait Times. Paper-based information collection could be time-consuming. ...
  • Lack of Integration. ...
  • Security and Privacy. ...
  • Integration and Automation. ...
  • Validation. ...
  • Accessibility. ...
  • Streamlined Communications.
Apr 9, 2024

What information must be included in the record for every patient? ›

Typical medical records include: Patient identification, contact information, and date of birth. Billing and health insurance details. List of current and chronic ailments and diagnoses.

What type of data does registration of a patient capture? ›

The patient's name, address, phone number, date of birth, Social Security number, occupation, place of employment, emergency contact info, health insurance info, etc...

What is included in patient information? ›

Health information is the data related to a person's medical history, including symptoms, diagnoses, procedures, and outcomes. A health record includes information such as: a patient's history, lab results, X-rays, clinical information, demographic information, and notes.

What should be included in a registry? ›

Registries generally capture data on the characteristics of the patient, the disease or condition of interest; exposure(s), including treatments, and outcomes.

Why is patient registration important? ›

The front desk team in a doctor's office acts as a gatekeeper. Their responsibility is to collect the most accurate and updated information from the patient. Enter the patient's full name, date of birth, address, phone number and other relevant information such as an emergency contact.

What must be included in patient record documentation? ›

Each Medical Record shall contain sufficient, accurate information to identify the patient, support the diagnosis, justify the treatment, document the course and results, and promote continuity of care among health care providers.

What does a patient registration specialist do? ›

It involves guaranteeing accurate patient registrations, precise recording of insurance details, including eligibility verification and benefits, and timely collection of patient financial responsibilities such as co-pays and deductibles at the point of service.

Why is it important for a new patient to complete a patient registration form? ›

This information is vital for delivering personalized and safe care. Additionally, the registration form helps streamline administrative processes, such as insurance verification and billing, contributing to a more efficient healthcare experience for both the patient and the healthcare provider.

What does a patient registration clerk do? ›

Registration clerks handle patients when they first arrive at the hospital or other health care facility. As a registration clerk, you assist patients during the admissions process, gather patient information forms, and coordinate with nurses to ensure patients complete the proper paperwork.

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