/12reviews
Will open atmonday at8AM
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- Type of health facility
- Diagnostic center, medical laboratory
- Diagnostics
- laboratory diagnostics
Phone number
(909)329-02...— show
Address
- Working hours
Sun
Closed
Mon
8:00AM—12:30PM
1:30—5:00PM
Tue
8:00AM—12:30PM
1:30—5:00PM
Wed
8:00AM—12:30PM
1:30—5:00PM
Thu
8:00AM—12:30PM
1:30—5:00PM
Fri
8:00AM—12:30PM
1:30—5:00PM
Sat
Closed
- Official website
questdiagnostics.com
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Reviews about Quest Diagnostics Inside Fontana VONS
2.8
/ 12 reviews and19 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Erica A.
November 17, 2021, 7:29 pm
Brought mydaughter toget lab work and weseen the lady atthe entrance (WORKER)she was very rude She’s Latina short height didn’t liked how she treated patients
That’s not nice00
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Christian N.
November 11, 2021, 10:16 pm
SAVE YOUR TIME AND AVOID THIS PLACE! The blond, middle-aged lady isgoing through atough year and she's been very good about displaying her dissatisfaction bytaking itout onUS, THE PATIENTS.
Drive further toa friendlier and more professional Quest Diagnostics.00
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Oya S.
November 4, 2021, 2:33 am
If Icould rate 0stars Iwould. Ihad THE WORST Phlebotomist ever. Ididn’t get her name b/c she wasn’t wearing anametag. Upon arrival she had anattitude, she’s ablonde middle age Caucasian woman. This was myfirst time atthe facility and she was not being nice. Once she decided toseeme, Irequested that she take blood from myleft arm and she ignored methen aggressively stuck mewith the needle inmy rightarm. Igot bruised bythe way & Iwas bleeding more than normal. I’ve had myblood drawn many times and have not experienced something like this. She didn’t even follow the procedures ortelling mewhat todo prior tosticking mewith the needle. She proceeded toslam the blood tubes down and was tossing stuff around. Told meto pee and acup and place itbehind ametal door. Nofollow uppapers oranything toknow how I’m going toget myresults. She needs tobe reported and her license needs tobe taken away. I’m sure Iwas racially discriminated against because Iwas the only POC (person ofcolor) patient there… – show
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cora a.
October 14, 2021, 4:14 am
I made appointment the wait wasn't long atall Ineeded help checking innot sure ifI did itright the Mexican girl that works there was very rude never once got upto help meand was just onher phone
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Brenda V.
September 23, 2021, 9:59 pm
By far the worse attitude Ihave encountered from aphlebotomist. Donot come here ifyou want your papers thrown atyou. She also didn’t want todraw blood from the arm Iasked herto. Itold her she did not need tobe sorude and she went ontosay, “Yes, Ido” Please don’t come here.
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Cervantes T.
July 12, 2021, 6:29 pm
Small place,but they are very nice and professional, specially Andrea who attendedme,she knows what she isdoing..
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Company's official reply
July 13, 2021, 11:20 pm
Thank you for sharing this feedback, Miguel! Wewill bepassing this along toour leadership team inthe region sowe can recognize Andrea for her hard work.
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Alfredo B.
July 8, 2021, 1:59 am
No wait, good service, friendly people and easy draw! Noproblems here .
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Company's official reply
July 9, 2021, 8:13 pm
Thank you for sharing, Alfredo!
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Max L.
June 3, 2021, 8:39 pm
Location isconvenient but the service isreallybad. Mywife already showed them the IDcard, but they still wanna charge $54. After she let the insurance company called them, then they said they thought she was not covered byinsurance. That's totally wrong. Iwon't bethere next time totrouble myself.
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Company's official reply
June 10, 2021, 11:04 pm
We apologize ifthis was you and your wife's experience,Max, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Tyra L.
May 28, 2021, 3:15 am
Only put one star because Vons isawesome.
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Company's official reply
June 2, 2021, 11:56 pm
We apologize ifwe have not met your expectations, Tyra.
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Oscar S.
May 26, 2021, 7:53 pm
Very nice facility ata great location The girl that take myblood sample did agreat job but acostumer relation training will behelpful. Usually aexpress mygratitud for the job well done this time Ileft the place without saying thanks.next blood work Iwill drive alonger distance but will beworth it
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Company's official reply
May 27, 2021, 7:12 pm
We apologize ifthis was your experience, Oscar, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Cintya M.
May 19, 2021, 9:26 pm
The worst customer service. Called tocheck why myMom's doctor did not receive her results after aweek. The lady Ispoke toright away re-directed meto her Doctor. Itried explaining that Iam checking tosee ifher specimens had been lost. She continued tocut meoff, and she stated she did not know what they coulddo. She would not even offer aQuest customer service number tohelp and ended hanging uponme. Idid not get her name, but this isvery unprofessional. Will never begoing tothis Quest Lab again.… – show
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Company's official reply
May 25, 2021, 9:56 pm
Hi Cintya- Weapologize ifthis was your experience and thank you for bringing this toour attention. Please contact our Customer Service team at1-866-697-8378sowe can address any concerns directly.
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looking4vehicles.com l.
April 23, 2021, 3:03 am
You need tofind adifferent person tohelp draw blood their, “Dee” (if that's her name) has aterrible attitude. Iwas spoken tovery rudely infront ofmy daughter, and Idon't appreciate that. She's abad example also toher coworkers there. The coworker looked like she was inher early20s, sosince Dis somuch older and seems torun that office, Ihope she knows that she's abad example toher coworkers there! Iwill keep you inprayer, Ihope you learn some manners orethics when itcomes topatients. You need prayer. 1st Peter5:7… – show
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Company's official reply
April 26, 2021, 11:06 pm
We apologize ifthis was you and your daughter's experience and thank you for bringing this toour attention. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
00
Reply
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Average rating- 2.8based on12 reviews and19 ratings
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- Quest Diagnostics Inside Fontana VONS